Return Policy

Return Policy for Sun Blessed Farms LLC:

We want to ensure that our customers receive their products in excellent condition. In the event that you receive a damaged product, please follow our return policy guidelines for a prompt replacement:

Damaged Product Replacement:

If your product arrives damaged, we offer an immediate replacement. Please notify us within 3 days of receiving the damaged item to initiate the return process.

Picture Documentation Requirement:

To assist us in assessing the damage and expediting the replacement process, we kindly request that you provide clear pictures of the damaged product. These images will help us better understand the extent of the damage and take appropriate measures.

Packaging Requirement:

Please note that only unopened products will be eligible for replacement. To ensure a fair return process, we are unable to accept returns or replacements for products with opened packaging. We appreciate your understanding in this matter.

Return Authorization:

To initiate the return and replacement process, please contact our customer support team at support@idahofreezedry.com or by phone at (208) 944-4488. Our support team will guide you through the necessary steps and provide a return authorization.

Return Shipping:

For the return of the damaged product, we will provide you with a prepaid return shipping label. Please carefully package the damaged item and affix the provided label before sending it back to us. We recommend using the original packaging if available.

Replacement Shipment:

Once we receive the damaged product and verify the damage, we will promptly send a replacement item to you. We aim to process replacements within 5 business days upon receipt of the damaged product.

Exclusions:

Please note that this return policy is only applicable for damaged products. We are unable to accept returns or provide replacements for products that are not damaged or have been opened.

Additional Notes:

If the damaged product is no longer available in stock, we will offer a refund or provide a suitable alternative product upon your approval.

For any issues or questions regarding the return process, please reach out to our customer support team. We are here to assist you.

Please remember that it is essential to contact us within the specified time frame and provide the necessary picture documentation to initiate the return and replacement process.

We value our customers' satisfaction and will do our best to ensure a seamless experience if you encounter a damaged product. Thank you for your understanding and cooperation.

Note: This return policy is subject to change, and we recommend reviewing it periodically to stay updated on any modifications or adjustments.